Frequently Asked Questions

We understand that choosing a place to call home is a big decision. That's why we want to offer some answers to the questions that renters frequently ask our leasing teams. To find out more about our community, contact us today to schedule a tour with one of our leasing team members. And check out our reviews to learn a little bit more about living at The Reserve at Chandler's Glen.

What's included in rent?

At The Reserve, water & sewage and trash are included with rent. Residents will also have access to our amazing amenities like our clubhouse with breakfast bar, basketball court, walking trail, on-site laundry facilities, and playground, making The Reserve at Chandler's Glen the perfect place to call home.

How does the security deposit work?

At The Reserve, the security deposit is due at move-in and is refundable upon move-out.

What is the application fee?

At The Reserve, the application fee is $35 per single applicant or $55 per married couple and is non-refundable.

What utilities are residents responsible for?

At The Reserve, residents are responsible for electric, internet, and phone/cable.

What is your pet policy?

The Reserve is a pet-friendly community with no weight restrictions. If you're interested in welcoming a new pet into your home, there is a $250 pet deposit due at move-in or when the pet is added to your home. $100 of the pet deposit can be refundable upon moveout. Additionally, there is a monthly pet rent of $15/month per pet. For more information regarding our pet policy, visit our Pet’s Corner page.

What school district is the community in?

The Reserve at Chandler's Glen is located within the Monroe County Community School Corperation. Nearby schools include: Fairview Elementary, Tri-North Middle School, and North High School.

Do you offer income-based housing?

The Reserve accepts the Public Housing Authority voucher. To learn more about the specific housing programs our community offers, please contact the leasing office.

How do I pay my rent?

Residents of The Reserve can pay their monthly rental charges online through Rent Cafe (e-check, debit/credit card), Personal Check, Cashier’s Check, Bill Pay, or Money Order.

Do you have parking?

At The Reserve, residents receive permit parking. Residents that will have a guest overnight are encouraged to pick up a parking permit in the rental office or have their guest park in a visitor parking spot.

How do I report a maintenance issue?

Residents of The Reserve can report maintenance issues easily by using the online Resident Services Portal , calling the office, or emailing the office. For after-hours emergency maintenance, please call 866-301-0392 .